Privacy Policy

AETHLAN ("we," "us") provides AI missed-call recovery and messaging services to home-service businesses. This policy explains what we collect, how we use it, and the choices you have. We keep it in plain English on purpose.

Information we collect

• Business account information: your business name, contact name, email, phone number, business hours, services offered, and average job value — provided when you sign up or during setup.
• Call and message data: when the service is active for your business, we process phone numbers, call events (for example, that a call went unanswered), and the contents of text conversations between your business line and your customers, in order to deliver the service and show you your results.
• Usage data: basic analytics about how you use the dashboard.
• Payment information: handled by Stripe. We never see or store full card numbers.

How we use it

• To operate the service: answering missed calls by text, booking appointments, and reporting recovered revenue to you.
• To improve reply quality. Aggregated, anonymized performance data (for example, which reply styles book more jobs across businesses in a trade) may inform the service. We never expose one business's customers, conversations, or identity to another business.
• To communicate with you about your account.

Text messaging (SMS)

• Messages are sent on behalf of the business a customer contacted, in response to that customer's call or text to the business's published number.
• Reply STOP to opt out of messages at any time; reply HELP for help. Opt-outs are honored automatically and immediately.
• Message frequency varies with the conversation. Message and data rates may apply.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

What we don't do

• We do not sell personal information.
• We do not share your customer lists or conversations with other customers or advertisers.
• We do not use your data for purposes unrelated to providing and improving the service.

Service providers

We use a small set of processors to run the service: telephony and SMS (Twilio), AI text generation (Anthropic), hosting (Render, Vercel), and payments (Stripe). Each receives only what it needs to perform its function.

Data retention and your rights

We retain account and conversation data while your account is active. You may request an export or deletion of your data at any time by emailing us; we honor deletion requests within 30 days, except records we must keep for legal or billing reasons.

Security

Data is encrypted in transit, access is restricted, and credentials are never stored in plain text. No system is perfectly secure, but we treat your customer data as the sensitive asset it is.

Children

The service is for businesses and is not directed at anyone under 18.

Changes

If we make material changes to this policy, we will update this page and note the new date above.

Contact

Questions or requests: aethlanagent@gmail.com. A real person replies.